Refund Policy

1. Nature of Digital Marketing Services

Social Methods provides digital marketing services, including social media engagement campaigns. Due to the nature of these services, once a campaign has been initiated and delivery has commenced, the service is considered rendered and cannot be reversed. Resources are allocated and committed immediately upon campaign initiation, making it impossible to "undo" the work performed. As such, all sales are considered final once service delivery has begun.

By completing a purchase, you acknowledge that you understand and accept this limitation. You further acknowledge that you have had the opportunity to review our service descriptions, pricing, and this Refund Policy prior to making your purchase decision.

2. Pre-Purchase Acknowledgment

At checkout, you are required to confirm that you have read and agree to our Terms of Service and this Refund Policy by checking the acknowledgment checkbox. This confirmation is recorded along with a timestamp, your IP address, and device information. This record serves as evidence that you were informed of our policies before completing your purchase.

3. Eligibility for Refund

We understand that exceptional circumstances may arise. You may be eligible for a full or partial refund in the following limited situations only:

• •Non-delivery: If your campaign has not commenced within 72 hours of purchase and our team is unable to resolve the issue after investigation.
• •Significant under-delivery: If the delivered results fall substantially below the purchased quantity (less than 50% of the agreed amount) and our retention guarantee has been exhausted after the full guarantee period.
• •Duplicate charge: If you were charged more than once for the same campaign due to a verified technical error on our end.
• •Unauthorised transaction: If a charge was made without your authorisation, subject to our investigation and verification (including review of IP address, device fingerprint, and account activity logs).

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• ✕The campaign has been fully or partially delivered as described.
• ✕You provided incorrect profile details or content URLs (e.g., wrong username, private account, deleted post).
• ✕Your account was suspended, deactivated, or made private after the campaign started.
• ✕You changed your mind after the campaign has commenced or after payment has been processed.
• ✕Minor fluctuations in engagement metrics that fall within our retention guarantee coverage.
• ✕Third-party platform changes, algorithm updates, or policy modifications that affect campaign delivery beyond our control.
• ✕You are dissatisfied with the results but the service was delivered as described.
• ✕You failed to read or understand the service description, pricing, or these policies before purchasing.

5. Retention Guarantee

Before requesting a refund for under-delivery, please note that our services include a retention guarantee. If your engagement metrics decrease after delivery, we will replenish them at no additional cost. Please allow up to 7 days for retention replenishment before submitting a refund request. Refund requests submitted before the retention guarantee period has elapsed will be denied.

6. How to Request a Refund

To request a refund, please submit a support ticket through your dashboard or contact us directly. Include the following information:

• •Your campaign or order reference number.
• •The email address associated with your account.
• •A clear description of the issue and reason for the refund request.
• •Any relevant screenshots or evidence supporting your claim.

We will review your request and respond within 2–5 business days. We may request additional information or evidence to support your claim during the review process.

7. Refund Processing

Approved refunds will be processed within 5–10 business days and returned to the original payment method. Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will be reviewed on a case-by-case basis but are not guaranteed. We reserve the right to issue refunds as account credit rather than a monetary refund at our discretion.

8. Chargebacks and Payment Disputes

What is a chargeback? A chargeback occurs when a cardholder contacts their bank or payment provider to reverse a completed transaction. Unlike a refund (which is initiated by the merchant), a chargeback is initiated by the buyer through their financial institution.

Mandatory Contact Requirement: You agree that before initiating any chargeback, payment dispute, or reversal with your bank, credit card company, PayPal, or any other payment provider, you will first contact Social Methods directly through our Support page and allow us a minimum of 5 business days to investigate and resolve your concern. We are committed to resolving legitimate issues promptly and fairly, and most concerns can be addressed faster through direct communication.

Evidence We Maintain: For every transaction, we collect and retain comprehensive evidence for dispute defence, including but not limited to:

• —Transaction timestamps and payment confirmation records
• —IP address and geolocation data at the time of purchase
• —Device fingerprint, browser type, and operating system information
• —Your explicit acceptance of these Terms and our Refund Policy (with timestamp)
• —Account creation date, login history, and activity logs
• —Campaign delivery confirmation, progress reports, and completion records
• —All communications between you and our support team
• —3D Secure / Strong Customer Authentication verification records (where applicable)

Consequences of Illegitimate Chargebacks: If you file a chargeback without first attempting to resolve the issue with us, or if a chargeback is determined to be fraudulent, abusive, or illegitimate, we reserve the right to:

• •Permanently suspend your account and deny future access to all of our Services
• •Pursue recovery of the disputed amount plus all associated fees, penalties, and administrative costs
• •Report the incident to fraud prevention databases, payment processor fraud teams, and relevant authorities
• •Pursue any and all legal remedies available to us under applicable law, including civil litigation
• •Share evidence with your payment provider to contest the chargeback

Chargeback Fees: You acknowledge that chargebacks result in significant financial penalties to our business (typically $15–$100 per dispute, plus administrative costs). In the event that a chargeback is filed and subsequently reversed in our favour, you agree to reimburse us for all associated fees and costs incurred.

9. We're Here to Help

We genuinely want every customer to have a positive experience. If something isn't right with your order, please reach out to us before taking any other action. Our support team is trained to resolve issues quickly, and in most cases, we can find a solution that works for everyone. We would much rather work with you directly than deal with a formal dispute process.

10. Contact Us

If you have any questions about this refund policy or need to request a refund, please contact us: