Terms of Service

1. Introduction

Welcome to Social Methods ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and digital marketing services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Social Methods provides digital marketing and audience growth services for social media platforms. Our Services are designed to help brands, businesses, content creators, and individuals increase their online visibility, engagement, and reach through legitimate promotional methods. We operate as a marketing intermediary, connecting clients with promotional networks and advertising channels to amplify their social media presence.

Our Services include, but are not limited to: social media audience development, engagement optimisation, brand awareness campaigns, content promotion, and digital visibility enhancement across platforms including Instagram, TikTok, YouTube, and Facebook.

3. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

5. Digital Delivery Acknowledgment

By purchasing any of our Services, you expressly acknowledge and agree that:

• •Our Services are digital in nature and delivery begins immediately upon payment confirmation. Once campaign processing has commenced, the service is considered rendered and cannot be reversed or "returned" in the manner of physical goods.
• •You are purchasing a digital marketing service, not a physical product. The nature of digital services means that once resources have been allocated and campaign execution has begun, those resources cannot be reclaimed.
• •You consent to the immediate commencement of service delivery and acknowledge that you waive any right of withdrawal or cooling-off period that may otherwise apply under consumer protection laws, to the fullest extent permitted by applicable law.
• •Delivery confirmation is recorded electronically, including timestamps, IP addresses, and campaign initiation logs, which serve as proof of service delivery.

6. License to Use

Upon purchase, you are granted a limited, non-exclusive, non-transferable licence to receive and benefit from the Services as described at the time of purchase. This licence does not transfer ownership of any intellectual property, proprietary methods, or trade secrets used in the delivery of our Services. You may not resell, redistribute, sublicense, or commercially exploit any aspect of our Services without our prior written consent.

7. Orders and Payment

All orders placed through our platform are subject to acceptance and availability. Prices are displayed in the currency selected at the time of purchase and are inclusive of any applicable fees unless otherwise stated. Payment is processed securely through our third-party payment processors. By placing an order, you authorise us to charge the payment method provided for the total amount of your order.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where pricing errors occur, where we suspect fraudulent activity, or where the requested service violates these Terms or applicable law.

By completing a purchase, you confirm that you are the authorised holder of the payment method used and that all billing information provided is accurate and complete. You acknowledge that the transaction descriptor on your bank or card statement will appear as "Social Methods" or a similar identifier.

8. Service Delivery

We endeavour to begin processing all orders promptly after payment confirmation. Delivery timescales vary depending on the service selected and current demand. While we strive to deliver services within the estimated timeframes provided, these are indicative only and do not constitute a guarantee. We are not liable for delays caused by third-party platforms, network disruptions, or circumstances beyond our reasonable control.

9. Refill Guarantee

Certain services include a refill guarantee as described on the relevant product page. Where a refill guarantee applies, if the delivered metrics decrease within the guarantee period, we will replenish them at no additional cost. This guarantee is subject to the following conditions: the target account must remain public and active, the content must not be deleted, and the account must not violate the relevant platform's terms of service.

10. Refund Policy

Due to the digital nature of our Services, all sales are generally considered final once delivery has commenced. We offer refunds only in the limited circumstances described in our Refund Policy, which is incorporated into these Terms by reference. Refund requests must be submitted through our support system within 14 days of the original order date.

By completing a purchase, you acknowledge that you have read and understood our Refund Policy and agree to its terms. You further acknowledge that digital services, once initiated, cannot be "returned" and that this limitation is a material term of your purchase.

11. Chargebacks and Payment Disputes

A "chargeback" (also known as a "payment dispute" or "reversal") occurs when a cardholder contacts their bank or payment provider to reverse a completed transaction. We take chargebacks extremely seriously and maintain comprehensive records to contest any illegitimate disputes.

Mandatory Resolution Process: Before initiating any chargeback or payment dispute with your bank, credit card company, or payment provider, you agree to first contact Social Methods directly through our Support page and allow us a minimum of 5 business days to investigate and resolve your concern. We are committed to resolving legitimate issues promptly and fairly.

Evidence Collection: For every transaction, we collect and retain the following evidence for chargeback defence purposes: transaction timestamps, IP address at the time of purchase, device and browser information, account activity logs, service delivery confirmation and campaign progress records, your explicit acceptance of these Terms of Service and our Refund Policy at checkout, and any communications between you and our support team.

Consequences of Fraudulent Chargebacks: If you file a chargeback without first attempting to resolve the issue with us, or if a chargeback is determined to be fraudulent or illegitimate, we reserve the right to: (a) permanently suspend your account and deny future access to our Services; (b) pursue recovery of the disputed amount plus any fees, penalties, and administrative costs incurred as a result of the chargeback; (c) report the incident to fraud prevention databases and relevant authorities; and (d) pursue any and all legal remedies available to us under applicable law.

Chargeback Fees: You acknowledge that chargebacks result in significant financial penalties to our business. In the event that a chargeback is filed and subsequently reversed in our favour, you agree to reimburse us for all associated fees and costs, including but not limited to chargeback processing fees, administrative costs, and legal fees.

12. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Services, or any transaction made through our platform, you agree to the following resolution process:

• 1.Step 1 — Direct Resolution: Contact our support team to attempt to resolve the issue informally. Most concerns can be addressed within 2–5 business days.
• 2.Step 2 — Mediation: If the dispute cannot be resolved informally within 15 business days, either party may request mediation through a mutually agreed-upon mediator.
• 3.Step 3 — Binding Arbitration: If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

13. Acceptable Use

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our platform. You agree not to: (a) use our Services to promote illegal content or activities; (b) provide false or misleading information; (c) attempt to gain unauthorised access to our systems; (d) use automated tools to scrape or extract data from our platform; or (e) resell our Services without prior written consent.

14. Intellectual Property

All content, features, and functionality of our platform — including but not limited to text, graphics, logos, icons, and software — are the exclusive property of Social Methods or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of our platform without our prior written consent.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Social Methods shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: (a) your use or inability to use our Services; (b) any unauthorised access to or use of our servers; or (c) any interruption or cessation of transmission to or from our Services.

Our total aggregate liability for any claims arising out of or relating to these Terms or your use of our Services shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Social Methods, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any fraudulent or illegitimate chargeback or payment dispute initiated by you.

17. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last updated" date at the top of these Terms. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

21. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Social Methods regarding your use of our Services and supersede all prior agreements, understandings, and communications, whether written or oral.

22. Contact Us

If you have any questions about these Terms, please contact us through our Support page.